Return and Refund Policy

At Adrian Gear, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, our Refund/Return Policy is designed to provide you with options for returning or exchanging your items.

1. Return Eligibility

You may return items purchased from Adrian Gear within 30 days of the purchase date, provided the following conditions are met:

• The item is in its original condition, unused, and in its original packaging.
• All accessories, manuals, and documentation must be included with the return.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Items that have been used or show signs of wear.
• Personalized or customized products.
• Gift cards or downloadable products.
• Clearance items or final sale products.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our Customer Support team at [email protected] or call +1-800-123-4567 to request a return authorization.
2. Prepare Your Package: Carefully package the item in its original packaging. Include a copy of your receipt or proof of purchase, along with a note indicating the reason for the return.
3. Shipping: Ship the package to the address provided by our Customer Support team. Please note that you are responsible for return shipping costs unless the return is due to a defective item or an error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed within 7-10 business days after the return is approved. The refund will be issued to the original payment method used for the purchase.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above. Once we receive your return, you can place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

For any questions regarding our Refund/Return Policy or to initiate a return, please contact us at: [email protected].